Warranty Claims
Hello, plant enthusiasts! We know how exciting it is to watch your new plants settle in and start to flourish. Occasionally, young or recently transplanted plants may take a little longer to show fresh foliage or blooms. Don’t worry; this is perfectly natural! We kindly ask for your patience as they establish themselves. Please remember that plant replacements are not available before June 15 each year. If you have any questions or concerns about your plant’s progress, feel free to reach out to us—we’re here to help!
Remember, our warranty periods vary depending on the product, so make sure to check the details below.
Blue Grass Nursery Warranty Details...
- Warranty applies to plants purchased at regular price (no more than 10% off). Does not apply to the sale or discounted products or plants.
- Plants damaged by animal, pest, mechanical, weather or other unforeseeable acts of nature are not eligible for warranty. Also, plants grown in raised gardens or containers are not eligible for a warranty.
- Plants deemed by Blue Grass to be improperly planted, maintained or cared for will not be eligible for warranty. Dieback or branch damage that can be removed leaving a viable plant will not be eligible for warranty.
- The following are not sold with any warranty or guarantee: flowering indoor or seasonal plants, air plants, bonsai, orchids, tea roses, bulbs, roots, cedars, dwarf Alberta Spruce and some other plants as noted on the invoice.
- Warrantied plants are given a one-time replacement with no warranty. No refunds will be given.
- Services like delivery and planting are not covered by warranty. All costs incurred in replacing plant material are at the sole cost of the purchaser.
- Any warranty claims must be filed with Blue Grass before the warranty period ends. No plant material will be replaced prior to June 15th.
- Sod: 1 year from the date of purchase. This warranty is valid only if the product is properly installed and maintained according to industry standards. Warranty is void if the product is left standing in rolls for more than 24 hours after delivery or pickup.
- Trees, Shrubs & Evergreens: 1 year from date of purchase (unless otherwise noted on the invoice).
- Perennials & Vines: until September 30th of the year of purchase.
- Annuals: No warranty (bedding plants, hanging baskets, planters, seasonal).
- Topicals (indoor plants): 30 days for pest and disease only. Does not cover improper care or death.
- Seasonal Plants: No warranty (any recognized season or holiday).
- Custom Orders: No warranty.
- Claim Redemption Time Limitations.
- Redeem approved replacement claims by October 31 in the current growing year, unless an extension is granted on a case-by-case basis.
- Extensions are only available within the current growing year and cannot be granted once the claim’s growing year has passed, ensuring fairness and efficiency in our warranty process.
To begin the warranty claim process, please fill in the form below. Our experts are standing-by to review.
