Terms & Conditions
Return Policy:
In-store:
Original sales receipt MUST accompany all returns, no exceptions.
Eligible refunds will be returned to the original method of payment (credit card, debit card, cash). Purchases made with a gift card or store credit will be refunded as a store credit.
Advertised or posted sales will not be applied to products outside of sales dates, no exceptions.
Blue Grass reserves the right to limit or refuse to accept the return of merchandise. Blue Grass reserves the right to request valid identification for any return transaction.
Claims for items delivered damaged or missing must be made within 24 hours from the date of delivery.
Products for delivery are subject to additional delivery charges and fees.
Products returned to a different location than where purchased, will be issued an in-store credit following the above criteria.
Blue Grass does not transfer stock between store locations.
In-store Hardgoods:
Hard Goods can be returned or exchanged within 15 days of the date of purchase, accompanied by a receipt. Items and packaging must be in their original state and deemed resalable by Blue Grass.
No returns, or refunds on Chemicals, Fertilizers, Pesticides or Biological Controls.
Any products discounted beyond 10% of the regular price are deemed final sale and are not refundable.
Gift Cards are final sale, no refunds and non-returnable. Cards will not be replaced if altered, lost, stolen or destroyed. Cards do not expire and are valid until redeemed.
No returns on Seasonal Products within 15 days of an event (any recognized season or holiday).
In-store Live goods:
Blue Grass is a Clean Plants Certified Nursery, as such, no returns, exchanges or refunds on plants will be permissible once the plant leaves Blue Grass property.
Sod is a perishable item and cannot be returned. If damaged upon receipt of the product, contact Blue Grass within 24 hours.
Warranties, replacements and claims of any products or projects, purchased or completed by a contractor become the sole responsibility of the contractor.
Online orders policy:
Products ordered online are guaranteed to be accurate to description and of the highest quality at the time of shipping. All items are expertly selected by a Blue Grass employee.
Substitutes will be made to orders only when authorized by the customer. The customer must fill out the required field during the check-out process to notify Blue Grass. When substitutes are approved, refunds and exchanges will not be given on those products.
Online orders cannot be modified once placed.
Claims for items delivered damaged or missing must be made within 24 hours from the date of delivery.
Local pick-up orders must be picked up within 48 hours of notification via email. No refunds will be given on orders not picked up within 48 hours.
Caliper trees will have an additional dolly charge for moving into location unless accessible by crane truck. To have a tree planted you must have an Alberta-1 call report that is no more than 30 days old.
Product pictures displayed online may not fully represent or be exactly the same as the product you receive.
Online orders will be refunded by the original method of payment (credit card or Paypal).
Online orders must be returned, when applicable, to the store for a refund, exchange or credit.
All in-store policies apply to online purchases.
Online delivery order policy:
Delivery orders containing Garden Centre or live materials will be placed on your front step/porch. No signature is required, the homeowner does not need to be present to receive the order.
Please note that your delivery will be placed in the safest area possible.
Live product deliveries may be delayed due to inclement weather, at Blue Grass’ discretion.
For Apartment and Condominiums, please note you must be home to receive the product. Instructions must be included in your order details.
Held products policy:
Products can be held for a maximum of 14 days with full payment and items will be non-refundable.
Products not picked up or delivered within 14 days, will be put back into stock and charged a restocking fee of $50 or 20% of the order value, whichever is greater.
Caliper trees (40mm plus), can be held with a 50% non-refundable deposit for up to 30 days at no charge, after 30 days restocking fees will apply.
Planting Service:
An AB-1 call must be completed prior to a tree being delivered and planted. The AB-1 report must be valid, within 30 days of the planting date. Reports can be emailed to [email protected]
Planting and delivery will not be officially scheduled until the AB-1 report has been received.
Warranty:
Warranty applies to plants purchased at regular price (no more than 10% off). Does not apply to the sale or discounted products or plants.
Plants damaged by animal, pest, mechanical, weather or other unforeseeable acts of nature are not eligible for warranty. Also, plants grown in raised gardens or containers are not eligible for a warranty.
Plants deemed by Blue Grass to be improperly planted, maintained or cared for will not be eligible for warranty. Dieback or branch damage that can be removed leaving a viable plant will not be eligible for warranty.
The following are not sold with any warranty or guarantee: flowering indoor or seasonal plants, air plants, bonsai, orchids, tea roses, bulbs, roots, cedars, dwarf Alberta Spruce and some other plants as noted on the invoice.
Warrantied plants are given a one-time replacement with no warranty. No refunds will be given.
Services like delivery and planting are not covered by warranty. All costs incurred in replacing plant material are at the sole cost of the purchaser.
Any warranty claims must be filed with Blue Grass before the warranty period ends. No plant material will be replaced prior to June 15th.
Sod: 1 year from date of purchase. Warranty void if the product is left standing for more than 24 hours.
Trees, Shrubs & Evergreens: 1 year from date of purchase (unless otherwise noted on the invoice).
Perennials: until September 30th of the year of purchase
Annuals: No warranty (bedding plants, hanging baskets, planters, seasonal)
Tropicals (indoor plants): 30 days for pest and disease only. Does not cover improper care or death.
Seasonal Plants: No warranty (any recognized season or holiday).
Custom Orders: No warranty
Rainbow Play Systems: visit HERE.